Frequently Asked Questions

Consultdoc is owned by Consultdoc Limited registered in England and Wales. Registered No: 13003282. Registered office: 167-169 Great Portland street, 5th Floor, London, W1W 5PF. We provide an online private general medical service. In simple terms, Consultdoc will help you to access doctors conveniently through its online platform.
This service is authorised and regulated by the Care Quality Commission (CQC).
Doctors on Consultdoc platform are UK based GPs with full registration with the General Medical Council (GMC) and full membership of the Royal College of General Practitioners (RCGP). They work with the NHS and also provide their service on this platform.

Consultdoc platform was formed mainly to supplement and support NHS primary care service following the pressure and impact of the COVID-19 pandemic. It is by no means a replacement for NHS service, so patients are encouraged to use their NHS primary care service as a first point of contact for treatment. Consultdoc digital platform is a service created for routine non-emergency care and patients that require emergency care are advised to seek alternative services for emergency care. As the service is only offered through a digital consultation (i.e., video and telephone), any patient that requires a face-to-face assessment is advised to see their registered NHS GP for further assessment.
We undertake online clinical assessment, diagnose, give self help advice and treat common minor ailments and conditions. All our consultations are provided online either through a video or telephone consultations. We can issue a private prescription, fit note and private referral etc.

We give medical advice and treat everyone with common primary care conditions such as:
Allergies like hay fever
Ear Nose and Throat problems
Eye problems
Headaches
Medical advice after a surgical procedure in hospital
Men’s health
Mental health problems
Musculoskeletal problems like arthritis
Respiratory problems like chest infection
Skin conditions like acne or eczema
Stomach problems like flare up of Irritable Bowel Syndrome (IBS)
Urinary problems like Urinary Tract Infection (UTI)
Women’s health
And many more.

We are unable to treat trauma and emergency problems or conditions that require a face to face assessment. 

We are unable to treat or prescribe medications for long term health problems like diabetes.

We are unable to prescribe unlicensed medicines or controlled drugs such as Morphine as they are subject to high levels of regulation as a result of government decisions about those drugs that are especially addictive and harmful. 

In all these situations, we will ask for your consent to contact other services that can treat you such as your NHS GP.

We give medical advice and self help measures on managing your conditions. We may issue private prescriptions if appropriate. If you are issued a prescription, it will be sent directly to your preferred pharmacy. We may refer you to a specialist if your condition is severe and cannot be treated by us. We may direct you to alternative services when appropriate.

Our service is run on a Pay-as-you-go basis and costs includes: £45 for each online consultation which can last up to 20 minutes. £15 for administrative letters and referrals etc. Free for fit note and a private prescription. But you may need to pay your pharmacy the cost of dispensing a private prescription.
We accept all major debit and credit cards. Payment is via Stripe payment system. Once you create a profile on the platform, you can then book your appointment with your preferred GP. You will then be directed to the payment page.
Once payment is made, you will receive a confirmation of your appointment time and date.You will need a proof of your ID and address when you consult with our GPs for the first time either by showing your passport or driving license and a utility bill etc.
We are unable to refund if a consultation has already taken place. Please call or email us should you wish to discuss this further.

Consultdoc offices are currently based in London and Hampshire in England.

Yes, we would share medical records of the consultation with your NHS Registered GP with your consent to ensure your treatment is safe and well coordinated. On your profile, you can also view and print a GP summary of your consultation and send it to your NHS GP.