Frequently Asked Questions
Consultdoc platform was formed mainly to supplement and support NHS primary care service following the pressure and impact of the COVID-19 pandemic. It is by no means a replacement for NHS service, so patients are encouraged to use their NHS primary care service as a first point of contact for treatment. Consultdoc digital platform is a service created for routine non-emergency care and patients that require emergency care are advised to seek alternative services for emergency care. As the service is only offered through a digital consultation (i.e., video and telephone), any patient that requires a face-to-face assessment is advised to see their registered NHS GP for further assessment.
We undertake online clinical assessment, diagnose, give self help advice and treat common minor ailments and conditions. All our consultations are provided online either through a video or telephone consultations. We can issue a private prescription, fit note and private referral etc.
We give medical advice and treat everyone with common primary care conditions such as:
Allergies like hay fever
Ear Nose and Throat problems
Medical advice after a surgical procedure in hospital
Mental health problems
Musculoskeletal problems like arthritis
Respiratory problems like chest infection
Skin conditions like acne or eczema
Stomach problems like flare up of Irritable Bowel Syndrome (IBS)
Urinary problems like Urinary Tract Infection (UTI)
And many more.
We are unable to treat trauma and emergency problems or conditions that require a face to face assessment.
We are unable to treat or prescribe medications for long term health problems like diabetes.
We are unable to prescribe unlicensed medicines or controlled drugs such as Morphine as they are subject to high levels of regulation as a result of government decisions about those drugs that are especially addictive and harmful.
In all these situations, we will ask for your consent to contact other services that can treat you such as your NHS GP.
We give medical advice and self help measures on managing your conditions. We may issue private prescriptions if appropriate. If you are issued a prescription, it will be sent directly to your preferred pharmacy. We may refer you to a specialist if your condition is severe and cannot be treated by us. We may direct you to alternative services when appropriate.