Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use 

and disclosure of Your information when You use the Service and tells You about 

Your privacy rights and how the law protects You. 

We use Your Personal data to provide and improve the Service. By using the 

Service, You agree to the collection and use of information in accordance with this 

Privacy Policy.  

Interpretation and Definitions 


The words of which the initial letter is capitalized have meanings defined under the 

following conditions. The following definitions shall have the same meaning 

regardless of whether they appear in singular or in plural. 


For the purposes of this Privacy Policy: 

Account means a unique account created for You to access our Service 

or parts of our Service. 

Company (referred to as either “the Company”, “We”, “Us” or “Our” in 

this Agreement) refers to Consultdoc Limited Liability Company, 167-169

Great Portland Street, 5th Floor, London, W1W 5PF. 

Cookies are small files that are placed on Your computer, mobile device 

or any other device by a website, containing the details of Your browsing 

history on that website among its many uses. 

Country refers to: United Kingdom 

Device means any device that can access the Service such as a 

computer, a cellphone or a digital tablet. 

Personal Data is any information that relates to an identified or 

identifiable individual. 

Service refers to the Website. 

Service Provider means any natural or legal person who processes the 

data on behalf of the Company. It refers to third-party companies or 

individuals employed by the Company to facilitate the Service, to provide 

the Service on behalf of the Company, to perform services related to the 

Service or to assist the Company in analyzing how the Service is used. 

Third-party Social Media Service refers to any website or any social 

network website through which a User can log in or create an account to 

use the Service. 

Usage Data refers to data collected automatically, either generated by 

the use of the Service or from the Service infrastructure itself (for 

example, the duration of a page visit). 

‘Website’ refers to Consultdoc, accessible from 

‘You’ means the individual accessing or using the Service, or the 

company, or other legal entity on behalf of which such individual is 

accessing or using the Service, as applicable. 

Collecting and Using Your Personal 


Types of Data Collected 

Personal Data 

While using Our Service, We may ask You to provide Us with certain personally 

identifiable information that can be used to contact or identify You. Personally 

identifiable information may include, but is not limited to: 

Email address 

First name and last name 

Phone number 

Address, County, Postal code, City 

Usage Data 

Usage Data 

Usage Data is collected automatically when using the Service. 

Usage Data may include information such as Your Device’s Internet Protocol 

address (e.g. IP address), browser type, browser version, the pages of our Service 

that You visit, the time and date of Your visit, the time spent on those pages, unique 

device identifiers and other diagnostic data. 

When You access the Service by or through a mobile device, We may collect certain 

information automatically, including, but not limited to, the type of mobile device 

You use, Your mobile device unique ID, the IP address of Your mobile device, Your 

mobile operating system, the type of mobile Internet browser You use, unique 

device identifiers and other diagnostic data. 

We may also collect information that Your browser sends whenever You visit our 

Service or when You access the Service by or through a mobile device. 

Tracking Technologies and Cookies 

We use Cookies and similar tracking technologies to track the activity on Our 

Service and store certain information. Tracking technologies used are beacons, 

tags, and scripts to collect and track information and to improve and analyze Our 

Service. The technologies We use may include: 

Cookies or Browser Cookies. A cookie is a small file placed on Your 

Device. You can instruct Your browser to refuse all Cookies or to indicate 

when a Cookie is being sent. However, if You do not accept Cookies, 

You may not be able to use some parts of our Service. Unless you have 

adjusted Your browser setting so that it will refuse Cookies, our Service 

may use Cookies. 

Flash Cookies. Certain features of our Service may use local stored 

objects (or Flash Cookies) to collect and store information about Your 

preferences or Your activity on our Service. Flash Cookies are not 

managed by the same browser settings as those used for Browser 

Cookies. For more information on how You can delete Flash Cookies, 

please read “Where can I change the settings for disabling, or deleting 

local shared objects?” available at



Web Beacons. Certain sections of our Service and our emails may 

contain small electronic files known as web beacons (also referred to as 

clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for 

example, to count users who have visited those pages or opened an 

email and for other related website statistics (for example, recording the 

popularity of a certain section and verifying system and server integrity). 

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on 

Your personal computer or mobile device when You go offline, while Session 

Cookies are deleted as soon as You close Your web browser. You can learn more 

about cookies here: All About Cookies by TermsFeed. 

We use both Session and Persistent Cookies for the purposes set out below: 

Necessary / Essential Cookies 

Type: Session Cookies 

Administered by: Us 

Purpose: These Cookies are essential to provide You with services 

available through the Website and to enable You to use some of its 

features. They help to authenticate users and prevent fraudulent use of 

user accounts. Without these Cookies, the services that You have asked 

for cannot be provided, and We only use these Cookies to provide You 

with those services. 

Cookies Policy / Notice Acceptance Cookies 

Type: Persistent Cookies 

Administered by: Us 

Purpose: These Cookies identify if users have accepted the use of 

cookies on the Website. 

Functionality Cookies 

Type: Persistent Cookies 

Administered by: Us 

Purpose: These Cookies allow us to remember choices You make when 

You use the Website, such as remembering your login details or 

language preference. The purpose of these Cookies is to provide You 

with a more personal experience and to avoid You having to re-enter 

your preferences every time You use the Website. 

For more information about the cookies we use and your choices regarding 

cookies, please visit our Cookies Policy or the Cookies section of our Privacy 


Use of Your Personal Data 

The Company may use Personal Data for the following purposes: 

To provide and maintain our Service, including to monitor the usage of 

our Service. 

To manage Your Account: to manage Your registration as a user of the 

Service. The Personal Data You provide can give You access to different 

functionalities of the Service that are available to You as a registered 


For the performance of a contract: the development, compliance and 

undertaking of the purchase contract for the products, items or services 

You have purchased or of any other contract with Us through the 


To contact You: To contact You by email, telephone calls, SMS, or other 

equivalent forms of electronic communication, such as a mobile 

application’s push notifications regarding updates or informative 

communications related to the functionalities, products or contracted 

services, including the security updates, when necessary or reasonable 

for their implementation. 

To provide You with news, special offers and general information about 

other goods, services and events which we offer that are similar to those 

that you have already purchased or enquired about unless You have 

opted not to receive such information. 

To manage Your requests: To attend and manage Your requests to Us. 

For business transfers: We may use Your information to evaluate or 

conduct a merger, divestiture, restructuring, reorganization, dissolution, 

or other sale or transfer of some or all of Our assets, whether as a going 

concern or as part of bankruptcy, liquidation, or similar proceeding, in 

which Personal Data held by Us about our Service users is among the 

assets transferred. 

For other purposes: We may use Your information for other purposes, 

such as data analysis, identifying usage trends, determining the 

effectiveness of our promotional campaigns and to evaluate and improve 

our Service, products, services, marketing and your experience. 

We may share Your personal information in the following situations: 

With Service Providers: We may share Your personal information with 

Service Providers to monitor and analyze the use of our Service, to 

contact You. 

For business transfers: We may share or transfer Your personal 

information in connection with, or during negotiations of, any merger, 

sale of Company assets, financing, or acquisition of all or a portion of 

Our business to another company. 

With Affiliates: We may share Your information with Our affiliates, in 

which case we will require those affiliates to honor this Privacy Policy. 

Affiliates include Our parent company and any other subsidiaries, joint 

venture partners or other companies that We control or that are under 

common control with Us. 

With business partners: We may share Your information with Our 

business partners to offer You certain products, services or promotions. 

With other users: when You share personal information or otherwise 

interact in the public areas with other users, such information may be 

viewed by all users and may be publicly distributed outside. If You 

interact with other users or register through a Third-Party Social Media 

Service, Your contacts on the Third-Party Social Media Service may see 

Your name, profile, pictures and description of Your activity. Similarly, 

other users will be able to view descriptions of Your activity, 

communicate with You and view Your profile. 

With Your consent: We may disclose Your personal information for any 

other purpose with Your consent. 

Retention of Your Personal Data 

The Company will retain Your Personal Data only for as long as is necessary for the 

purposes set out in this Privacy Policy. We will retain and use Your Personal Data to 

the extent necessary to comply with our legal obligations (for example, if we are 

required to retain your data to comply with applicable laws), resolve disputes, and 

enforce our legal agreements and policies. 

The Company will also retain Usage Data for internal analysis purposes. Usage 

Data is generally retained for a shorter period of time, except when this data is used 

to strengthen the security or to improve the functionality of Our Service, or We are 

legally obligated to retain this data for longer time periods. 

The Company will retain your data in line with the Records Management Code of

Practice for Health and Social Care 2016 and the associated retention schedule.

Transfer of Your Personal Data 

Your information, including Personal Data, is processed at the Company’s operating 

offices and in any other places where the parties involved in the processing are 

located. It means that this information may be transferred to — and maintained on 

— computers located outside of Your state, province, country or other 

governmental jurisdiction where the data protection laws may differ than those from 

Your jurisdiction. 

Your consent to this Privacy Policy followed by Your submission of such information 

represents Your agreement to that transfer. 

The Company will take all steps reasonably necessary to ensure that Your data is 

treated securely and in accordance with this Privacy Policy and no transfer of Your 

Personal Data will take place to an organization or a country unless there are 

adequate controls in place including the security of Your data and other personal 


Disclosure of Your Personal Data 

Business Transactions 

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data 

may be transferred. We will provide notice before Your Personal Data is transferred 

and becomes subject to a different Privacy Policy. 

Law enforcement 

Under certain circumstances, the Company may be required to disclose Your 

Personal Data if required to do so by law or in response to valid requests by public 

authorities (e.g. a court or a government agency). 

Other legal requirements 

The Company may disclose Your Personal Data in the good faith belief that such 

action is necessary to: 

Comply with a legal obligation 

Protect and defend the rights or property of the Company 

Prevent or investigate possible wrongdoing in connection with the 


Protect the personal safety of Users of the Service or the public 

Protect against legal liability 

Security of Your Personal Data 

The security of Your Personal Data is important to Us, but remember that no 

method of transmission over the Internet, or method of electronic storage is 100% 

secure. While We strive to use commercially acceptable means to protect Your 

Personal Data, We cannot guarantee its absolute security. 

Your Rights

You have the right to request a copy of all of the data we keep about you.

Generally, we will not charge for this service; You have the right to ask us to correct

any data we have which you believe to be inaccurate or incomplete.

You can also request that we restrict all processing of your data while

we consider your rectification request; You have the right to ask that we erase

any of your personal data which is no longer necessary for the purpose

we originally collected it for. You may also request that we restrict processing

if we no longer require your personal data for the purpose we originally collected it for,

but you do not wish for it to be erased. You can ask for your data to be erased

if we have asked for your consent to process your data.

You can withdraw consent at any time – please contact us to do so.

If we are processing your data as part of our legitimate interests as an organisation

or in order to complete a task in the public interest,

you have the right to object to that processing. We will restrict all processing of this data

while we look into your objection.

Children’s Privacy 

Our Service does not address anyone under the age of 13. We do not knowingly 

collect personally identifiable information from anyone under the age of 13. If You 

are a parent or guardian and You are aware that Your child has provided Us with 

Personal Data, please contact Us. If We become aware that We have collected 

Personal Data from anyone under the age of 13 without verification of parental 

consent, We take steps to remove that information from Our servers. 

If We need to rely on consent as a legal basis for processing Your information and 

Your country requires consent from a parent, We may require Your parent’s consent 

before We collect and use that information. 

Links to Other Websites 

Our Service may contain links to other websites that are not operated by Us. If You 

click on a third party link, You will be directed to that third party’s site. We strongly 

advise You to review the Privacy Policy of every site You visit. 

We have no control over and assume no responsibility for the content, privacy 

policies or practices of any third party sites or services. 

Changes to this Privacy Policy 

We may update Our Privacy Policy from time to time. We will notify You of any 

changes by posting the new Privacy Policy on this page. 

We will let You know via email and/or a prominent notice on Our Service, prior to 

the change becoming effective and update the “Last updated” date at the top of 

this Privacy Policy. 

You are advised to review this Privacy Policy periodically for any changes. Changes 

to this Privacy Policy are effective when they are posted on this page. 

Contact Us 

If you have any questions about this Privacy Policy, You can contact us: 

By email: 

By visiting this page on our website:

By phone number: +44 (0)203 642 6450 


If you would like to complain about how we have dealt with your request,

please contact the Information Commissioner’s Office by visiting:

or call their helpline on 0303 123 1113